Refund Policy

Last updated: 2026-07-03

This Refund Policy explains how trials, automatic renewals, cancellations, refunds, credits, and billing disputes work for maketheresume.co ("maketheresume.co," "we," "us," or "our").

maketheresume.co is a digital subscription software service. Because the Service provides access to online resume-building tools, AI-assisted writing features, templates, export tools, and digital document workflows, fees are generally non-refundable except as expressly stated in this policy or required by applicable law.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer, digital services, subscription, or payment laws.

1. 7-Day Free Trial and Automatic Conversion

Eligible paid plans may include a 7-day free trial.

If a payment method is required or provided when you start a trial, your trial will automatically convert to the selected paid plan at the end of the 7-day trial period unless you cancel before the trial ends.

By starting a card-required trial, you authorize maketheresume.co and its payment processors to charge the applicable subscription fee, taxes, and recurring renewal charges for the selected plan when the trial ends and on each renewal date until you cancel.

We will disclose the trial length, selected plan, price, billing frequency, renewal terms, and cancellation method at or before subscription checkout.

2. Renewal Notices

We may send renewal notices, trial-ending reminders, receipts, billing communications, and cancellation confirmations to the email address associated with your account or billing profile.

You are responsible for keeping your email address accurate and monitoring billing communications.

Failure to read a valid reminder or receipt does not by itself invalidate an otherwise lawful charge, except where applicable law provides otherwise.

3. Automatic Renewal

Subscriptions renew automatically unless canceled before the renewal date.

Monthly plans renew each month. Annual plans renew each year. Other billing cycles renew according to the plan selected at checkout.

If you do not want to continue your subscription, you must cancel before the trial ends or before the next renewal date.

4. Cancellation

You may cancel through your account settings where available or by contacting [email protected].

Cancellation stops future renewal charges. Cancellation does not automatically refund charges already paid.

If you cancel during the free trial before the trial ends, you will not be charged for the selected paid plan.

If you cancel after the trial has converted to a paid subscription or after a renewal has occurred, the charge will be handled under this policy.

5. Refund Eligibility

Refunds are only available in the following limited circumstances, unless applicable law requires otherwise:

● Unused product: You were charged but did not use the Service after the relevant charge.

● Duplicate subscription: You were charged more than once for substantially the same subscription or account.

● Verified billing error: We confirm a duplicate charge, incorrect amount, or unauthorized charge caused by our billing system or payment processor.

● Goodwill first-charge review: We may, in our discretion, review first post-trial charges reported promptly after trial conversion.

● Mandatory legal right: Applicable law requires a refund, withdrawal right, cancellation right, reversal, or similar remedy.

For purposes of this policy, "use" may include logging in after the charge, editing or creating documents, using AI features, downloading or exporting resumes, accessing premium templates, storing documents, or otherwise accessing paid features after the charge.

6. Non-Refundable Circumstances

Except as stated in Section 5 or required by law, we do not provide refunds for:

● Trial conversions after the 7-day trial ends.

● Monthly or annual renewal charges.

● Unused time in a billing period.

● Failure to cancel before the trial end date or renewal date.

● Not reading or missing reminder emails.

● Change of mind, no longer needing the Service, or dissatisfaction with job outcomes.

● User formatting choices, resume performance, applicant tracking system outcomes, recruiter response rates, or hiring outcomes.

● Add-ons, premium templates, credits, usage-based features, onboarding, professional services, or one-time fees where applicable.

● Accounts suspended or terminated for fraud, abuse, policy violations, non-payment, or unlawful use.

Because maketheresume.co is a digital software service, access to paid functionality may begin immediately after trial conversion or purchase. This affects refund availability where permitted by law.

7. Monthly Plans

Monthly subscriptions can be canceled before the next renewal date.

Cancellation stops future renewals but does not refund the current monthly charge unless the charge qualifies under Section 5 or applicable law.

8. Annual Plans

Annual subscriptions can be canceled before the next annual renewal date.

Cancellation stops future annual renewals but does not refund unused time in the current annual term unless the charge qualifies under Section 5 or applicable law.

9. Upgrades, Downgrades, and Plan Changes

Upgrades may take effect immediately and may result in prorated charges.

Downgrades usually take effect at the end of the current billing period unless we state otherwise.

Unused seats, exports, template access, credits, or partially used plan periods do not automatically create refunds, credits, or rollovers.

10. Billing Errors and Duplicate Charges

If you believe you were charged in error, contact [email protected] within 30 days of the charge.

We may request account details, invoice numbers, screenshots, payment records, or other information needed to investigate.

If we confirm an eligible billing error, we may issue a refund, credit, or correction as appropriate.

11. Legal Withdrawal and Consumer Rights

If you are a consumer in the EEA, UK, Canada, or another jurisdiction with mandatory cancellation, withdrawal, refund, or cooling-off rights, those rights apply to the extent required by law.

For digital services, statutory withdrawal rights may be affected once you request or consent to immediate access to the Service and acknowledge that digital access may begin before any withdrawal period ends, depending on applicable law.

Nothing in this policy limits your rights for unauthorized payments, defective services, billing errors, unfair terms, or rights that cannot legally be waived.

12. Chargebacks

Before filing a chargeback, please contact [email protected] so we can review the issue.

Improper or abusive chargebacks may result in account suspension, termination, collection of amounts owed, or restriction of future purchases, subject to applicable law and payment network rules.

13. How to Request a Refund

To request a refund, email [email protected] with:

● Account email address.

● Charge date or invoice number.

● Subscription plan.

● Reason for the request.

● Whether the issue relates to unused product, duplicate billing, billing error, or legal right.

● Any supporting screenshots or payment records.

We aim to review refund requests within 5 business days.

Refund timing depends on your payment method, bank, card network, and payment processor.

14. Changes to This Policy

We may update this Refund Policy from time to time. Updates apply prospectively unless required by law.

If we make material changes, we will provide notice by updating this page, emailing customers, posting in-product notice, or using another legally appropriate method.

15. Contact

Support email: [email protected]